MOST RECENT CONFERENCE CALL TRANSCRIPT
MOST RECENT CONFERENCE CALL TRANSCRIPT
UPDATED CORPORATE DESCRIPTIONS: KRISPHY KREME (DNUT), NOODLE’S (NDLS), BRINKER INT’L (EAT), BT BRANDS (BTBD) – with relevant transcripts
THE WEEK THAT WAS: ENDING 8/26 – ONE UPGRADE FROM PRIOR WEEKS’ REPORTS, ONLY BRINKER REPORTS, AND DISAPPOINTS BUT ANALYSTS MAINTAIN RATINGS
Regarding companies previously reporting, NICK SETYAN upgrades Denny’s from Neutral to Outperform.
Regarding companies that reported this week, only Brinker. In wake of disappointing results, JEFF BERNSTEIN, CHRISTOPHER CARRIL AND NICK SETYAN stay Neutral, NICOLE REGAN and ANDREW STRELZIK remain Positive.
Conference call transcripts are below for all companies reporting in prior weeks with ratings changes (Denny’s) and all companies that reported last week (Brinker)
CONFERENCE CALL TRANSCRIPTS
THE WEEK TO COME
No companies are scheduled to report –
THE WEEK THAT WAS, ENDING 5/6, LOT’S OF EARNINGS REPORTS, SEVERAL RATINGS CHANGES, MANY MORE DATA POINTS IN THE WEEK TO COME – links to transcripts provided
Starbucks reports, only change is David Palmer upgrading. Nobody wants to be negative. NICOLE REAGAN, JOHN GLASS, CHRIS CARRIL and JON TOWER stay neutral. LAUREN SILBERMAN, JEFFREY BERNSTEIN, DAVID PALMER and ANDREW CHARLES continue to like it.
Denny’s reports, NICK SETYAN still likes it.
Restaurant Brands reports, only change is CHRIS O’CULL downgrading to HOLD. M.Stanley analyst maintains underweight. JON TOWER is neutral, while CHRIS CARRIL AND LAUREN SILBERMAN like it here.
Yum Brands reports. No changes. LAUREN SILBERMAN is NEUTRAL while JON TOWER says BUY.
Brinker reports (and disappoints). DAVID PALMER downgrades to IN-LINE. BRIAN MULLAN, NICK SETYAN, and M.STANLEY analyst are NEUTRAL. BRIAN VACCARO and ERIC GONZALES continue to be positive.
Wingstop reports (and disappoints). M. Stanley analyst, NICK SETYAN, JON TOWER and ANDREW CHARLES all stick with it.
SHAKE SHACK reports. Everybody maintains. LAUREN SILBERMAN and BRIAN MULLEN are neutral, while PETER SALEH & NICK SETYAN like it.
PAPA JOHN’s reports. LAUREN SILBERMAN and NICK SETYAN continue to like it while BRIAN MULLAN is neutral.
THE WEEK TO COME: MORE DATA POINTS
5-09 After Market Close RCI Hospitality Holdings RICK
5-10 Before Market Open First Watch Restaurant Gr FWRG
5-11 Before Market Open Wendy’s WEN
5-11 Before Market Open Krispy Kreme DNUT
5-11 After Market Close Dutch Bros BROS
5-12 Before Market Open Carrols Restaurant Group TAST
STARBUCKS REORGANIZES AS SCHULTZ RETURNS, BRINKER AND WINGSTOP DISAPPOINT THIS MORNING, THE FOLLOWING ANECDOTAL REPORT ILLUSTRATES THE CHALLENGE!
We wrote our “Hope” anecdote a couple of days ago, to be published as part of our monthly column the 5/15 issue of the Restaurant Finance Monitor. However, in the wake of (1) Howard Schultz’ temporary return to Starbucks, his decision to withdraw guidance for ’22 and invest one billion dollars “to uplift Starbucks’ employees and The Store Experience and (2) the disappointing results reported this morning at Brinker and Wingstop, the following field trip observations are worth thinking about today. There will be conference calls today at 10am for EAT and WING. From an investment standpoint, we have always valued the “transparency” of this industry.
Hope is not a strategy – “Culture”, or “hospitality quotient” as Danny Meyer has put it, seems difficult to define but is recognizable when you experience it.
As a positive example: I visited a First Watch restaurant last week for the first time, around 9:00 am on a Monday morning. As I noticed that the entrance door and adjacent window glass were sparkling clean (the first tell), a young woman with a big smile opened the door and ushered us in. We sadly didn’t see any more of her but the entire service team was equally friendly, made easy eye contact, tried to be helpful (without being intrusive), obviously happy to be there. The menu was appealing and well priced, the coffee included flavored creamers and we both enjoyed the blueberry pancakes. More important than the food, because you can get coffee and pancakes in lots of places, was the dining experience. I came back to NYC and bought the stock (FWRG, trading at about 12x trailing EBITDA).
On the other hand: That same night, we had dinner at a publicly held full-service restaurant chain. There were tables available but we waited for twelve minutes to be seated, so our assumption was that they were short of staff. We were handed menus, a bit worn, as we were seated but it was six or seven minutes before a server showed up to take our drink orders. The appetizer arrived in an acceptable amount of time but the entrees took way too long. As we waited, there seemed to be quite a few service people in the area but it felt like they were a bit confused. The activity was not frenzied but it seemed less than organized or purposeful. After waiting too long for our entrees, and finally making eye contact with our waitress, I said: “So I guess our entrees will be here soon?” Her response: “I hope so”, as she disappeared from view, is as much as we need to know. My basic reaction was one of sympathy, since this girl’s orientation had obviously been far from adequate in today’s labor environment. It must be a daunting challenge to hire, train and motivate the rapidly turning over service staff in a high volume full service restaurant. On top of that, the kitchen staff may not do their part, and the service person who just happens to be on the firing line will get discouraged pretty quickly.
If restaurant management is throwing service personnel out on the floor, to interface with customers (who are increasingly hard to come by these days), “hoping” for a good outcome, there’s some serious work to be done.
P.S. Four and one half years ago, we wrote about Starbucks as follows:
IT’S A ‘BUM RAP”, STARBUCKS DOES NOT SELL “$5.00 CUPS OF COFFEE”
It’s a “bum rap”. The media, and the skeptics like to point to the folly of customers paying $5.00 for a cup of coffee. However, we priced (before tax) Starbucks, Dunkin’, and Horton’s in Detroit (to avoid NYC prices) this morning. Starbucks’ 12 oz.“tall” coffee is $2.20, Dunkin Donuts 10 oz. “small” is $1.75, and Horton’s 10 oz. “small” is $1.58. Per oz., Starbucks costs $.183, Dunkin’ is $.175 and Horton’s is $.158. If you want a latte’, the gap is wider ($.312 per oz. at Starbucks, $.253 at Dunkin’, and a materially cheaper $.222 at Horton’s). A latte’ costs more at Starbucks, but Dunkin’ and Horton’s don’t even offer the Soy Latte’ that I order. I can’t vouch for the “quality” of latte’ at Dunkin’ or Horton’s. You can judge for yourself whether the service component, or the type of coffee, is worth the price premium at SBUX but, in any event, it is not a “$5.00 cup of coffee”, and Starbucks’ prices are not grossly higher than the competition.
THE STARBUCKS DIFFERENCE
In my opinion, what has distinguished Starbucks over the years has been the corporate “culture”, which they have incredibly duplicated in 27,000 stores worldwide. Their employees, selected, trained, and motivated to an unmatched degree in food service, look you in the eye, remember your name and drink if you are anything close to a regular customer, and become part of your daily social life. A couple of years ago, about the time that Chipotle ran into trouble, I asked a SBUX employee if he knew anything about Chipotle. This young man, perhaps 18 or 19 years old, told me he used to work at Chipotle, then gestured kind of frenetically with his hands saying: “at Chipotle it was all about speed. Starbucks makes me a better person”. That’s what Starbucks has been all about, creating a uniquely welcoming retail environment that produces “better persons” of their employees.
THE TIMES THEY ARE A’CHANGIN’
BARRON’S MAGAZINE this morning has a front cover entitled THE FUTURE OF COFFEE (AND RETAIL). The subtitle reads “Starbucks has succeeded where Silicon Valley hasn’t: changing the way consumers pay. The behavioral shift holds big promise for the coffee giant and its stock”.
Not exactly, in my opinion. It is not just about “the law of large numbers”, and the difficulty of satisfying investors by building on profit margins that are well above peers. The business model has changed, and the question becomes whether the new model will match the original. It’s well known that a new loyalty program bothered some customers and also that an increasing number of customers are ordering and paying online, often in advance of entering the store. In the most recent quarter, 30% of US transactions were paid using the smartphone app, up from 25% a year earlier and 20% two years ago. More important, to my view, is that 9% of US orders were ordered and paid for in advance. The company has been discussing the store level congestion for several quarters now, as mobile orders slow down service for customers going through the line. Perhaps it’s just me, but I am put off somewhat when the line at the register (where I like the human contact) is short, but I have to wait while eight or ten orders are pumped out ahead of my own.
MILLENIALS, WHO ARE THE SPENDERS, DON’T VALUE HUMAN CONTACT (AS MUCH)
It’s not so long ago that pundits dismissed the internet as a retail venue. The public was not expected to give out their credit card information, and certainly was not going to buy “touchy, feely” products like apparel or shoes through online channels. The public is not only ordering “everything” through Amazon and others, but relationships are maintained through Facebook and other social channels. As a corollary, customers are increasingly seeking “experiential” retail situations, rather than visit the malls, with their undifferentiated stores and restaurants, most often staffed with poorly trained employees.
WHAT’S IT ALL MEAN TO EMPLOYEES, AND CUSTOMERS?
Relative to Starbucks, their leadership with mobile order and pay, increasingly in advance of the store visit, may well be appropriate and necessary, but the business model has changed. It’s become a production challenge, not a relationship driven enterprise. The employed “people person” who was the star of the previous model, is not going to be as easily satisfied, because most of the employees, for most of their time, are busy pumping out product. It’s going to be harder to find someone as described above who says that Starbucks “is making me a better person”. From the customer side, there are 27,000 stores already existing that are already tightly configured and can’t be reconfigured too much to handle a lot more production. From a customer standpoint, some, like myself (perhaps in the minority these days), who value the human contact, may decide that the local independent shop, or even the home or office kitchen, can provide an adequate cup of coffee at a competitive price without the “tumult”.
I remember when Howard Schultz said that food will never be a material part of Starbucks’ sales. Today, it represents 30% of revenues. Schultz originally envisioned his coffee shops as a “third place”, to hang out other than home or office. That’s a little hard today, in a small busy shop, but we can call this an “unintended consequence” of building one of the still growing premier worldwide brands. Comps and traffic have slowed in recent years, due to the “law of large numbers”, the natural limitations of small stores that were not originally built to handle today’s volumes, and the evolving environment that every successful retailer must adjust to. Starbucks is one of the most successful retailers ever created, and we don’t doubt that they will continue to succeed in a major way. We caution however, that the rate of progress demonstrated in the past, already slowing, will be increasingly difficult to replicate. The business model has evolved. Starbucks was a retail “disrupter” but their previous approach may not be quite as successful. Accordingly, valuation parameters that have applied to SBUX equity in the past may not apply in the future. The stock chart that has languished over the last couple of years may well be reflecting the most likely future business model; still good, just not quite as great.
UPDATED CORPORATE DESCRIPTIONS: CARROL’S, FLANIGAN’S, BRINKER, FIESTA RESTAURANT GROUP, PORTILLO’S, EL POLLO LOCO – recent conference call transcripts
FIESTA RESTAURANT GROUP (FRGI)
EL POLLO LOCO (LOCO)
FIVE UPDATED WRITEUPS, – KURA SUSHI (KRUS), ROCKY MOUNTAIN CHOCOLATE FACTORY (RMCF), McDONALD’S (MCD), STARBUCKS (SBUX) AND BRINKER ((EAT)
The links below take you to the updated corporate descriptions, which includes a link to the transcript of the most recent conference call.
Kura Sushi (KURA)
Rocky Mountain Chocolate Factory (RMCF)
THE WEEK THAT WAS – ENDING 2/4 – ANALYSTS MOSTLY MAINTAIN RATINGS ON (SBUX) AND (EAT) AFTER EPS REPORTS – (PZZA) AND (RICK) GET POSITIVE REVIEWS
Starbucks reports and disappoints, Brinker beats expectations, all anlysts maintain ratings except JARED GARBER at Goldman, Sachs who downgrades Starbucks. JIM ANDERSON UPGRADES Papa John’s to BUY. JOE GOMEZ initiates RCI Hospitality at Outperform.
Below are links to most recent conference call transcripts at SBUX, EAT and RICK.
EARNINGS REPORTS NEXT WEEK:
CHIPOTLE AND YUM CHINA AFTER THE MARKET CLOSES ON TUESDAY (THE 8TH), YUM BRANDS BEFORE THE MARKET OPENS ON WEDNESDAY (THE NINTH)
FROM THE 14TH THROUGH THE 18TH:
REPORTING ARE FIRST WATCH, DENNY’S, RESTAURANT BRANDS, RCI HOSPITALITY, PORTILLO’S, KRISPY KREME, WINGSTOP, CHEESECAKE FACTORY, CHUY’S, BJ’S, SHAKE SHACK, BLOOMIN’ BRANDS, BURGERFI, AND ARK RESTAURANTS.
THE WEEK THAT WAS, ENDING 1/28 – A FEW RATINGS CHANGES, EARNINGS REPORTS ABOUT TO BEGIN
ERIC GONZALEZ maintains DIN, CMG and MCD at Overweight – OTR Global downgrades YUMC – Brian Vaccaro maintains DIN, CMG, CAKE, EAT at Outperform, BLMN at Strong Buy -G0RDON HASKETT upgrades CMG to Buy -ANDREW CHARLES maintains DPZ at Outperform – Jeff Bernstein maintains MCD at Overweight.
No new transcripts on above companies.
EARNINGS SEASON ABOUT TO BEGIN
2022-02-01 After Market Close Starbucks
2022-02-02 Before Market Open Brinker International
2022-02-08 Before Market Open Portillos – unconfirmed
2022-02-08 Before Market Open Nathan’s Famous – estimated
2022-02-08 After Market Close Luby’s – estimated
2022-02-08 After Market Close Yum China Holdings
2022-02-08 After Market Close Chipotle Mexican Grill –
2022-02-09 After Market Close RCI Hospitality Holdings – estimated
2022-02-09 Before Market Open Yum Brands – estimated
2022-02-10 Wendy’s – Estimated
2022-02-11 Krispy Kreme – Estimated
BRINKER, INTERNATIONAL, INC. – UPDATED WRITEUP – HERE COME THE WINGS!
As of December 23, 2020 Brinker owned, operated and franchised a total of 1,655 restaurants, of which 1601 were Chili’s and 54 were Maggiano’s Little Italy. Company operated: there were 1,061 domestic and 5 int’l Chili’s, plus 52 domestic Maggiano’s. Franchised: there were 171 domestic and 364 int’l Chili’s plus 2 domestic Maggiano’s.
Brinker’s most important Chili’s brand has been managed well in recent years, including the last twelve months, and results should improve further, but the longer term expectations at Maggiano’s remain uncertain. The introduction of It’s Just Wings as a virtual concept is promising. However, Brinker’s ability to defend its competitive position over time in this niche is not assured. Other large full service, or even QSR, chains with excess kitchen capacity could presumably compete just as well and Wingstop is not going away. Activists could be attracted by the cash flow and the re-franchising potential but the balance sheet, even with debt coming down, is already leveraged to a large degree. Net Lease Adjusted Debt, currently, at about 4x the run rate of Adjusted EBITDA is not excessive for a pure franchisor but is adequately high for a company operated chain.
FIscal ’21, ending June 30th, has become a “transition” year, and FY 6/30/22 is increasingly uncertain. The estimates of EPS for the FY ending 6/22 range from $3.60/share to almost $5.00, with the top end of the EBITDA guess at about $450M. The current stock price, at about 13x the high end of EPS with an Enterprise Value of about 9x EBITDA allows for some modest upside if the high end of performance expectations actually happen, but we have our doubts. On balance we feel that Brinker (EAT) is fairly valued, with a great deal of the post pandemic recovery potential adequately discounted.
OPERATIONS AT CHILI’S ARE STRONG, MAGGIANO’S NOT SO MUCH
According to a National Restaurant Association survey, more than 17% of all US restaurants are now permanently or temporarily closed. That is more than 110,000 businesses and Chili’s seems to have been one of the beneficiaries. On the recent second quarter conference call, management stated that Chili’s had increased its two-year trend of taking market share with a category leading 18% beat in sales and a 25% beat in traffic according to KNAPP-TRACK. The company’s broad menu and specials such as 3 for $10 and $25 Dinner for Two resonated with diners looking to dine out without spending a great deal of money.
In the second quarter, ending 12/23/20, Chili’s reported that same store sales only declined 6.3%. This compares favorably to other national chains that have announced results so far such as Olive Garden (-19.9%) and Longhorn Steakhouse (-11.1%). We expect that these results will also compare favorably to results at companies such as Bloomin’ Brands, Cheesecake Factory, Dine Brands and BJ’s when they report in the coming weeks.
While sales have held up fairly well, cost control at Chili’s has been even more impressive. Food and beverage and labor costs as a percentage of revenue were flat year over year. Occupancy and other expenses are up about 90bps due mostly to the costs associated with delivery fees. As a result of this cost control, operating income declined only $1.6M to $50M on a $45M decline in sales.
Because of the occupancy restrictions due to the pandemic, there has been a dramatic shift in the percentage of sales that are coming from to-go and delivery orders. The off-premise business at Chili’s has grown over 225% since 2018 and the pandemic has accelerated this trend. Historically, Chili’s, to-go and delivery sales were 14-17% of sales with 74% coming from to-go and 26% from delivery. However, in the first two quarters of FY21 off-premise sales were approximately 46% of sales, with 60% coming from to-go and 40% coming from delivery. Some of the shift has come from the addition of the virtual brand It’s Just Wings, to be discussed later. For comparison, Olive Garden to-go sales as a percent of revenue is 37%. This ratio will decline for all full service casual dining chains as dining room capacity increases, but demonstrates that Chili’s food is apparently holding up relatively well when delivered.
DEMAND PROBLEM AT MAGGIANO’S
Not well positioned to deal with social distancing, Maggiano’s emphasis is on family style dining and has a large banquet and group meeting business. For example, 17% of sales come from banquets and group meetings. The second quarter is the busiest time of year for this part of their business and sales were essentially zero this past quarter. The restaurants are much larger than a Chili’s restaurant, with 3X the square footage of a Chili’s and average unit volumes before the pandemic were $7.9M compared to $2.8M for a Chili’s. A sales decline such as almost 50% in Q2 predictably creates a huge deleveraging of occupancy costs. Restaurant expenses other than labor and CGS rose 1000bps to 35% of sales. Chili’s comparable expenses were only 28% of sales.
Another disturbing trend is that the average check declined significantly. Before the pandemic, the average check at Maggiano’s was about $28 (compared to $15 at Chili’s). The average check is now running around $22. This decline caused deleveraging on food and labor costs as well. All these factors are manifested in the huge decline in both sales and operating income. In spite of having sales that are $600M per quarter less than Chili’s, Maggiano’s saw a loss of $56M in sales compared to a $45M loss in sales at Chili’s. Operating income dropped $22M to a loss of $1M. As we discussed earlier, Chili’s operating income only dropped $1.6M.
HERE COME THE WINGS, AND MORE
In June 2020, Brinker International announced that it was rolling out a new virtual brand called It’s Just Wings (IJW). IJW offers wings featuring 11 sauces and comes with curly fries and a dessert option of fried Oreos. At this time, customers can only order through DoorDash or the website https://itsjustwings.com/. When the announcement was made, Brinker stated that there were three reasons for deciding to move forward with the concept:
On the second quarter conference call, management stated that IJW is generating $3M in weekly sales or $150M a year. While the profit contribution is not yet clear, these results seem to be a good start when you consider Wingstop took over eighteen years to achieve $150M in systemwide sales. Also consider that these results are being achieved without any major marketing support. Management revealed that the brand is seeing high satisfaction scores and strong repeat usage. However, at this point DoorDash is not sharing individual guest contact information so Brinker is not able to register these customers in their loyalty program. If the company is not able to convert these users to the Chili’s loyalty program that would be a disappointment.
Brinker wants to expand its virtual brands to further leverage restaurant operating costs. One possible concept that has been mentioned is called Plattered and Pies, apparently an Italian concept, which makes sense considering Maggiano’s Italian heritage. Another concept that CEO Wyman Roberts has mentioned in the past is a fast-casual Mexican brand, since the Chili’s menu has a significant number of Mexican food options on it. While the ultimate profit contribution from this effort is unclear, it seems that Brinker does not have to pay a commission to DoorDash, which would help profitability long-term.
CORPORATE LIQUIDITY IS GOOD
To bolster liquidity during the worst of the pandemic, in May 2020 Brinker issued 8.1M shares at $18.25 per share, raising over $146M. In retrospect, of course, considering that in FY19 and FY20 the company spent $200M buying back 4.4M shares at an average price of $45.50, it wasn’t such a good trade. On the other hand, a pandemic was not on anyone’s radar.
The company ended Q2 2020 (12/23/20) with $64M in cash and over $594M available on its revolving credit facilities. Year-to-date Brinker has paid down $66M on the revolver and is well on its way to achieving its 3.5X Lease Adjusted Debt to EBITDA goal next fiscal year (from 4.5X last year). The two outstanding notes totaling $650M do not mature until 2023 and 2025. The company continues to produce significant free cash flow. Brinker has always been able to generate significant amounts of free cash flow. Cash from operations for six months was a strong $130M, down only $12M from last year. Capital expenditures were only $37M, which means the company produced nearly $97M in free cash flow YTD. We would expect the company to resume its dividend payments sometime this year, though the resumption of the $0.38 per share dividend would not be huge at a 2.3% dividend yield.
FRANCHISING IS BECOMING VERY IMPORTANT TO OVERALL PROFITABILITY
As operating income from the owned stores has stagnated over the years, income from franchisees has become a significant source of corporate income and profitability. Franchise revenue generates a reported 90%+ profit margin and requires minimal absolutely required capital to grow. We interject here our often stated concern that too many franchisors short change their systems by not investing sufficiently to refresh the brand, as the same time increasing the franchisee burden with required advertising and operational fees. That said, the table below shows how this extremely high margin income stream has become a significant percentage of operating income for the company. Franchise revenue as a percentage of operating income has risen steadily over the last five years, from under 30% to approximately 50%. In fact, in FY20 it represented over 100% of operating income! While there is significant operating leverage ahead for the company stores as the impact from Covid 19 subsides, the growth in franchises, especially internationally, is going to be a significant source of income growth in the future. While the growth rate has recently slowed significantly, there remains a potential to franchise some of the current company store base.
In recent years, Brinker has been adding about 20-30 new franchise stores a year. Most of these stores are being opened internationally. As mentioned, the global pandemic has caused a significant slowdown in this development. In FY19, Brinker opened 23 franchise restaurants and originally projected opening 31-36 in FY20 (It only opened 25). Through the first two quarters of FY21, the company has only opened six (compared to 18 last year). The company is only projecting opening 9-12 franchise restaurants in FY21. This slowdown will negatively impact the growth in operating income for the next two years.
IMPACT OF $15 FEDERAL MINIMUM WAGE APPEARS MANAGEABLE
Now that the Democrats have reclaimed the Presidency and the two houses of Congress, the push for a federal $15 minimum wage has begun. We believe that Brinker has done a good job helping out its employees during this pandemic and has earned some goodwill with its front-line workers. For example, last year the company spent $17M on employee support by continuing to pay hourly employees and managers even though they were not working or reaching their profitability goals. However, that doesn’t mean that Brinker will be able to avoid any increase in the federal minimum wage. Brinker does pay above this rate in many of the states it operates in. This topic remains a political football, and was discussed at length on the recent conference call. As we see it, $15 federal minimum wage or not, labor costs move inexorably higher, but Brinker should be able to cope as well as anyone else.
SIX MONTH CASH FLOW A BIT ENHANCED
One final material detail within the six month 10Q filing (ending 12/23/20) was the relatively large increase in the deferred gift card balance. Over the last six months it has risen by 20% or $20M, not affecting reported revenues or costs, but inflating cash flow over the period. Success in this area indicates that customers are continuing to find value in Brinker’s offerings and should contribute to a rebound in sales, but the cash receipt has already been reflected.
CONCLUSION: At beginning of this article