PAUL BROWN – OVERSEEING 5 MAJOR BRANDS, 32,000 RESTAURANTS, WHAT’S NEXT, AND WHY?
Paul Brown, 53, IS CEO of Inspire Brands, which is controlled by Roark Capital Group, and Roark is the owner of Arby’s, Sonic Drive-in, Buffalo Wild Wings, Jimmy John’s and Dunkin’ Brands. Paul can be considered a young man in a hurry.
I met Paul just once, after he spoke at an industry conference. It was clear, as he spoke to the group, that his presentation skills were complementary to his undeniable operating credentials. Since Inspire Brands had just purchased Buffalo Wild Wings, and I was a Director of their publicly held largest franchisee, I introduced myself in that context.
His educational background, and two decades of working experience prior to Roark and Inspire Brands provide impressive credentials. He earned a B.S. in management at Georgia Tech., an MBA from the Kellogg School at Northwestern and a Masters in Engineering Management. He has worked at Boston Consulting, McKinsey, InterContinental Hotels, Expedia North America and Hilton Worldwide.
He “made his bones” in the foodservice industry when Roark hired him in 2013, where he did an outstanding job leading the effort that turned around Arby’s. In February 2018, Brown and Neal Aronson of Roark founded Inspire Brands when Arby’s acquired Buffalo Wild Wings. Inspire subsequently purchased Sonic Drive-In in December, 2018, Jimmy John’s in October, 2019, and Dunkin’ Brands in 2020. Paul is also on the Board of Focus Brands, Inc., also controlled by Roark.
Apart from his substantial responsibilities in conjunction with Roark, Paul sits on several non-profit boards, including Children’s Healthcare of Atlanta and the Georgia Tech Foundation. In the public domain, he has been on the Board of Directors of H&R Bloch since 2011.
THE NEW CHALLENGE
The following discussion is not designed to take anything away from all that Paul Brown has accomplished, or will achieve in the future, which will no doubt be substantial. Also, none of the “stakeholders” in this situation (other than H&R Bloch) are in the public domain, so the following is only of “human interest”. We enjoy following the progress of dynamic individuals, trying to learn from their success and even their stumbles. Could help to minimize our own.
Considering his emergence over the last eight years as a giant within the restaurant industry, one can wonder why (1) Paul Brown would agree (2) why Roark Capital would bless his involvement and (3) why bankrupt Neiman Marcus would want Paul Brown to become non-executive Chairman of the Board, announced in December.
Dealing with number (3) first: Paul Brown is a great new “face” of the Board. Neiman Marcus is raising a great deal of money in the course of emerging from bankruptcy. Investors need to be sold, which Paul Brown does as well as anyone. His background is not in luxury retail, but he doesn’t have to become “Merchant Prince”, Mickey Drexler, anytime soon. For the moment, he just has to sell. As for the future, nobody knows how long he will be there and what his role will be.
(1) next: Paul Brown is in his prime, still creative and capable. It’s possible that he has become sufficiently restless and feels ready to take on a new challenge. His employment history prior to Roark seems to support that pattern, and that is admirable in many ways. He’s also, no doubt, being compensated very well for his effort, which doesn’t hurt.
(2) has a few more possibilities. We can understand why Aronson, at Roark, would “allow” Paul to take on a non-operating Executive Chairman role at Neiman Marcus, because you don’t want to stifle a great talent. A couple of other possibilities occur to us. Perhaps Roark owns equity or debt in the bankrupt Neiman Marcus, and suggested Paul Brown as Executive Chairman. It is also possible that Roark thinks Brown, with or without Neiman Marcus, can lead them into luxury retail goods.
The above possibilities aside, I would not be in favor of Brown’s new position. Even a “non-executive” Chairmanship takes a great deal of time, especially when dealing with the bankruptcy process, and continuing if Neiman Marcus should become publicly held again. I would want the CEO of my $25 billion of system wide sales, generated from my 3,200 franchised partners, multi-branded and worldwide, to be working full time for me.
Franchisors, to lead their franchisee partners effectively, must maintain their ability to relate to them. We haven’t been to the “Ivory Tower” that Inspire executives occupy in Atlanta, but they are also probably flying “private”, no doubt highly compensated and many of the franchisees are enjoying none of the above. Franchisees are working hard twenty four hours a day, don’t want to feel that their 5% royalty, plus 2-3% advertising, plus miscellaneous other fees are paying for the luxurious lifestyle the franchisor enjoys. The Neiman Marcus affiliation could feed into that. My CPA Father always drove Pontiacs because he didn’t want his clients to resent the Cadillac that he could have afforded.
There will be an obvious dilution of the effort that Paul will be providing to Inspire Brands, which seems like a full time job to me. We have cited a number of his non-Inspire efforts, some of which sound reasonably time consuming. We have no idea what Paul’s family situation is like, but could, and should be an important part of the equation.
CONCLUSION – you can call this article “therapeutic”, for all of us
A front page interview, in Franchise Times, with a picture of Paul Brown in a good looking Neiman Marcus sport jacket, acknowledging the Inspire/Dunkin’ transaction as “the deal of the year”, spawned the discussion above.
Peer recognition is very satisfying, and it’s great to be in demand to play important professional roles, like Board seats and the like. However, lasting personal success and satisfaction requires resistance of the temptation to try to do too much. From a personal standpoint, don’t get so “puffed up” that you lose touch with the people and the process that earned you all that respect. One more Board seat might not be as important as supporting your team at work or your loved ones at home. When all is said and done, it’s obvious what is most important.